Find the answers to the most frequently asked questions, you can also contact us directly
The satisfaction of our customers is a priority, we strive to guarantee an irreproachable customer service.
Each product is custom made. Delivery times are from 8 to 12 working days from the confirmation of the order received by email, depending on the finishing and the place of delivery.
Our orders are shipped by Colissimo for deliveries in France and in all other countries. The shipping cost varies depending on the weight, the dimensions and the place of delivery. This information will be communicated at the time of purchase during the step preceding the payment.
To track your order, click the “Account” link located at the top right of the L-echappee.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact our Customer Service department by email under the “Customer Service” section.
The recipient’s signature is required on receipt of your package.
We invite you to contact our Customer Service as soon as possible by e-mail via the “Contact” section.
All the transactions made on the website are secure. The padlock symbol next to the address bar of the page beginning with “https” indicates that you are in a secure setting.